Specialists in Social Housing Technology
Digital Transformation for Social Housing
Empowering social housing providers with intelligent digital solutions that put tenants first. From AI-powered repairs management to seamless tenant portals, we deliver cutting-edge technology that transforms how you serve your communities, reduce operational costs, and meet regulatory compliance requirements.
Transforming Tenant Services
AI & Voice Solutions for Social Housing
Transform tenant engagement with intelligent AI-powered solutions designed specifically for social housing providers.
- AI Voice Assistants - 24/7 automated tenant support for repairs reporting, rent queries, and general enquiries, reducing call centre workload by up to 70%
- Intelligent Chatbots - Multi-channel support across web, mobile apps, and messaging platforms with natural language understanding
- Sentiment Analysis - Monitor tenant satisfaction in real-time, identify vulnerable tenants, and proactively address concerns
- Predictive Maintenance AI - Identify repair patterns and predict maintenance needs before issues escalate
- Voice-to-Text Reporting - Enable tenants to report repairs using voice messages, automatically categorised and prioritised
- Multilingual Support - Break down language barriers with AI translation supporting 100+ languages
Intelligent Repairs & Asset Management
Streamline operations with smart repair management systems that integrate seamlessly with your existing housing management software.
- Smart Repairs Portal - Self-service platform for tenants to report, track, and schedule repairs with photo/video uploads
- Dynamic Scheduling - AI-optimised appointment scheduling based on location, priority, and operative availability
- Real-time Tracking - Live updates for tenants and staff with SMS/email notifications at every stage
- Integration Hub - Seamless connectivity with major housing management systems (Aareon QL, MRI, Capita, NEC, Civica)
- Contractor Management - Automated job allocation, performance monitoring, and payment processing
- Asset Register Integration - Link repairs to property components, track lifecycle, and plan proactive maintenance
- Compliance Tracking - Automated reminders for gas safety, EICR, fire risk assessments, and regulatory inspections
- Mobile Operative App - Empower field staff with offline-capable tools for job completion, material ordering, and tenant sign-off
Tenant Portals & Mobile Applications
Empower your tenants with modern, user-friendly digital platforms that put services at their fingertips.
- Native Mobile Apps - iOS and Android applications with push notifications, offline functionality, and biometric login
- Responsive Tenant Portal - Mobile-first web portal accessible on any device with progressive web app (PWA) capabilities
- Rent Account Management - View balances, payment history, set up direct debits, and make online payments securely
- Document Hub - Access tenancy agreements, rent statements, repairs history, and important notices
- Community Features - Neighbourhood news, local events, community groups, and resident engagement tools
- Service Requests - Report anti-social behaviour, request home visits, apply for mutual exchanges, and access support services
- Personalised Dashboard - Customised experience based on tenant needs, property type, and engagement preferences
- Accessibility First - WCAG 2.1 AA compliant with screen reader support, adjustable text sizes, and high contrast modes
Digital Marketing & Tenant Engagement
Reach and engage with current and prospective tenants through strategic digital marketing and communications.
- Search Engine Marketing (SEM) - Targeted Google Ads campaigns for property lettings, mutual exchanges, and service promotion
- SEO Optimisation - Improve organic visibility for housing applications, support services, and community initiatives
- Social Media Management - Multi-platform content strategy, community management, and crisis communications
- Email Marketing Automation - Personalised communications for rent reminders, service updates, and community news
- SMS Campaign Management - Urgent notifications, appointment reminders, and two-way messaging
- Content Strategy - Engaging tenant stories, video content, infographics, and educational resources
- Reputation Management - Monitor and respond to online reviews, social listening, and sentiment tracking
- Analytics & Reporting - Comprehensive dashboards tracking engagement, satisfaction, and digital channel performance